We offer integrated technological solutions and services without the need of our involvement. Anytime, 24/7.
CRM, Telecommunications & Call Centres
- Do you meet the requirement of the third bullet of Article 9 of the Rules on the management of the maximum permissible waiting times to establish timely contact before a medical service or operation has been performed?
- Do you know how long your customers have to wait to get in touch with you?
- Do you pay an equal amount of attention to everyone?
- Do you separate the corporate communication (B2B) from the communication with end users (B2C)?
- Do you know your customers and what they are interested in?
- Do you know their habits?
- Do you know how to present your services and products to them, and at the same time give them the feeling of affiliation, or do you simply just send them new offers?
- Do you communicate with them using tools, which enable targeted provision of information and make use of the social marketing?
- Can you use all of these data and turn them to your advantage when you receive calls from your customers?
- Do you return all of the calls?
- Do you know how to use the IP telephony? Do you make use of all of its advantages?
- Do you know how to set up call centres and prepare call flows?
- Do you know how to properly convince your customers into sharing their mobile phone numbers and other contact data, which you need to send them messages (text messages, email, web)?
These are just some of the issues, which can’t be managed without comprehensive information solutions in the field of communications. Moreover, specific areas of our clients, such as the medicine, spa tourism and wellness include additional regularities and requirements, which are not included in the “classical” CRM solutions, communication or call centres.
Our solutions are also integrated with the Birpis21/Isoz21 hospital information centre (SRC Infonet) as well as various IP switchboards and the IP Centreks system (Telekom Slovenije).
The CRM portal can be used from €28.90 (per user/month).
More information about the functionalities of the CRM portal – ProCRM solution.
The solutions have been prepared in cooperation with: